The lashes are made from a cruelty-free faux mink material.
FAQ
PRODUCT
What are the lashes made of?
Which lash style is the most natural?
The most natural lash is No. 3. It's perfect for an everyday look.
Which style is the most dramatic?
The most dramatic lash is No. 4. We recommend this lash for a more bold look.
How do I apply the lashes?
Apply using a lash adhesive, allow adhesive to get tacky. Recommended to use a pair of tweezers. Begin application on center of the lashline and adjust laterally.
How do I remove the lashes?
The lashes should be removed before beginning your makeup removal routine. Gently pull the lash strip from the outer corner first and slowly separate the strip away from your real lash line.
How do I care for the lashes?
Remove carefully. After use, place lash back into lash tray.
Can I shower or sleep in the lashes?
We do not recommend showering or sleeping in the lashes.
Do the lashes come with glue and an applicator?
Glue and an applicator are not provided with the lashes.
Which glue should I use?
You can use any temporary lash adhesive to apply your lashes.
Can I wear eyeliner and/or mascara with the lashes?
Yes, you may wear mascara. Recommended to apply mascara before lash application.
Are your products cruelty-free?
Yes, our lashes are made from a cruelty-free faux mink material.
GENERAL
I'm interested in getting on your PR list. Who should I contact?
We are always looking to work with new and exciting creators. Please reach out to us via email at support@lybrelashes.com if interested.
ORDERS
What forms of payment to you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Meta Pay, PayPal, Afterpay, and Amazon Pay.
How do I change or cancel my order?
We process your order as quickly as possible, therefore are unable to modify or edit an order once it has been submitted.
Can I edit or cancel my order?
There’s a short window (about 60 minutes) after purchase—contact us immediately. Once an order is packed or shipped, changes aren’t possible, but you can use the returns process..
How do I track my order?
Once the order has been dispatched, a shipping confirmation will be sent to you with the tracking number. You may check and track the delivery status of your order via the tracking number that was sent. Please note that once the tracking number has been distributed LYBRE is not responsible for lost or stolen packages.
Do you ship overseas?
Yes, but at this time not all locations are available. Please attempt to checkout with your address to check your location. Shipping costs will apply, and will be added at checkout.
I'm an international customer (outside U.S.), do I have to pay customs and taxes?
Yes, you are responsible for any fees, duties, or taxes required by customs.
What is your refund policy?
Due to the nature of our product we do not offer refunds or exchanges, except in the case of damaged products. Order refund requests will be considered, but are not guaranteed. If an item may be considered defective, please email support@lybrelashes. Defective items need to be addressed within 30 days from the date of purchase.
My order arrived damaged. What should I do?
Please email us at support@lybrelashes.com
My tracking says my order was delivered, but I haven't received it. What should I do?
We are so sorry about this inconveniece. Some packages may experience shipping delays- please reach out to the courier service indicated by your tracking number. If issues persist, please reach out at support@lybrelashes.com.
What happens if my order has incorrect shipping information?
Our system prints out shipping labels according to what our customers inputted on their shipping and billing information. Please contact your local courier to reroute your package in case of any error on shipping information. Lybre is not responsible for any lost or stolen packages due to incorrect information provided at time of purchase.